To lead an organization to the top-notch performance and reach strategic goals, the management should have an elaborate system of measuring a key performance indicator (KPI), which further can be used to develop performance improvement initiatives. NGOs and non-profits typically measure KPI using parameters such as members/supporters growth and retention ratio, the number of constituent requests served, the speed of case resolution or the number of contributions and funds risen. All this data is already available in CiviCRM, so it makes sense to use it to build a system for measuring KPIs. This is what Agiliway has recently done developing a KPI module, which is integrated with CiviCRM solution we have implemented for one of our clients.
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