CRM pros and cons 04 | 04 | 2023

Pros and Cons of Adopting a CRM into a Nonprofit or NGO Operations

Nonprofits and NGOs are common today and play a crucial role in advancing social and environmental causes worldwide. These organizations focus on improving the lives of people and communities in need, and their success depends on their ability to manage their operations effectively.

Nonprofit and NGO management involves a wide range of tasks, including fundraising, donor management, volunteer management, program management, and financial management. To perform these tasks efficiently, many nonprofits and NGOs are turning to technology such as Customer Relationship Management (CRM) software. In the article, we are analyzing the pros and cons of CRMs, namely CiviCRM and CiviMobile.

What is CiviCRM and CiviMobile?

CRMs are software applications designed to help organizations manage their interactions with donors, volunteers, members, and other stakeholders. They typically include the following features:

  • contact management,
  • donation tracking,
  • event management,
  • email marketing,
  • reporting, etc.

By using a CRM, nonprofits or NGOs can streamline their operations, save time and resources, and improve their relationships with their supporters. Among popular CRMs for nonprofits and NGOs are CiviCRM and CiviMobile. Let’s talk about them in detail.

CiviCRM is an open-source CRM software that is specifically designed for nonprofits and NGOs. It includes a wide range of features that can help organizations manage their operations more efficiently. CiviCRM is customizable, allowing organizations to tailor the software to their specific needs. In addition, because it is open-source, CiviCRM is free to use and can be modified by developers to meet the unique needs of different organizations.

CiviMobile is a native mobile application for organizations that adopted CiviCRM and would like to use all the advantages of the CRM on the go. It allows users to access their CiviCRM data from anywhere, at any time, using their mobile devices. With CiviMobile, nonprofits, and NGOs can manage their operations on the go, therefore being more flexible and staying connected regardless of their location. CiviMobile also includes features such as push notifications, GPS mapping, and offline access, making it a powerful tool for organizations that need to manage their operations remotely.


Advantages and Disadvantages of Adoption CRMs into an Organization

Adopting a CRM into an organization’s operation is vital in the modern environment. The majority of users prefer automation and less time-consuming activities, such as endless meetings or phone calls, especially, when some tasks can be done with just a click. On the example of CiviCRM and CiviMobile, we would like to show the core pros and cons of having a CRM for managing your daily operations.

Streamlining operations

A CRM can help nonprofits and NGOs automate many tasks, such as donor management and event registration, freeing up staff time to focus on other important activities.

Improving donor relations

A CRM can help nonprofits and NGOs better understand their donors and their preferences, allowing them to tailor their communications and fundraising appeals to be more effective.


A CRM can help nonprofits and NGOs keep track of their finances and programs, providing donors with more accurate and timely information about the organization’s activities.

Enhancing collaboration

A CRM can help nonprofits and NGOs work more collaboratively by allowing staff members to access the same data and work together more efficiently. This will reduce the time spent on unnecessary meetings or messaging since all the necessary data is already there.

Scaling their impact

By using a CRM to manage their operations, nonprofits, and NGOs can more easily scale their impact, reaching more people and achieving greater results. The information is automatically sent to the target audience without spending a ton of time on personal calls.

While CRMs like CiviCRM can offer many benefits to nonprofits and NGOs, they also have their drawbacks.

Implementing a CRM can be time-consuming and require a lot of resources

Organizations may need to invest in staff training, data migration, and software customization to make the most of their CRM. In addition, some CRMs can be complex and difficult to use, which may discourage some staff members from adopting the software. Therefore, organizations should focus on making the adoption process smooth so that the transition does not impact their operations.

Disconnection between the organization and its supporters

Today, there are still many people who prefer to interact with nonprofits and NGOs in more personal ways, e.g., via phone calls or in-person meetings, rather than through automated emails or online forms. Nonprofits and NGOs that rely too heavily on their CRM may risk alienating some of their supporters and donors, therefore, losing the individualized touch that makes them unique.


Today organizations focus on bringing their operations to the next level. Automation of the processes is viewed as the key to success. The adoption of CRMs has played a significant role in improving internal operations, therefore increasing the level of user satisfaction. CiviCRM and CiviMobile are among the most popular CRMs for nonprofits and NGOs owing to their flexibility and wide range of functionality. Moreover, being able to customize these CRMs to an organization’s needs is what attracts more and more users.

Despite some drawbacks, many nonprofits and NGOs find that the benefits of using a CRM far outweigh the costs. By adopting a CRM, organizations can facilitate their operating capacities, spend their time more efficiently, and reach out to wider groups of people, be that staff or donors.


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