CRM Implementation Services
We implement, customize and support CRM solution for businesses and organizations!
CRM Implementation
Customer relationship management systems (CRM) help to manage, analyze and, thus, improve the relationship and interactions with your contacts: customers, leads, marketing targets, users of your services, organizational members, supporters, volunteers, or any other persons or organizations you would like to keep a relationship with. CRM solutions are equally helpful for both commercial companies selling goods and services and not-for-profit organizations that need to manage their members, contributors, or constituents. Quality implementation of the CRM system largely contributes to overall success. Agiliway has great expertise in different open source CRM like CiviCRM, developed for nonprofit organizations, and Sugar/SuiteCRM or Odoo CRM – popular CRM software solutions for business. Use an implementation of CRM services now to capitalize on your professional contacts.
CiviCRM Implementation Services from a CiviCRM Partner and Contributor
While there are many CRM solutions businesses can choose from, no other CRM software can compete with CiviCRM in terms of meeting the needs of NGOs and nonprofits. It includes a lot of specific features, like membership or fundraising, which are vital for non-commercial organizations and make CiviCRM stand apart from other commercial CRMs.
Agiliway is a certified partner of CiviCRM. We not only help our clients to build their own solutions with CiviCRM, but also actively contribute to the CiviCRM community by developing new extensions and components (e.g. Graphical CiviCalendar), localizing CiviCRM, and popularizing CRM software solutions among NGOs and nonprofits. Going further Agiliway has provided CiviMobile – a mobile app for CiviCRM that considerably extends the capability of the CRM.
Why Implement CiviCRM
CiviCRM is one of the best CRM solutions for nonprofit organizations. In addition to common functionalities the majority of CRMs provide, such as contacts and campaigns management, mass emailing, and scheduling of meetings and calls, CiviCRM offers a set of features, which are specific to not-for-profit organizations. These features include:
- 1. Membership management
- 2. Contribution management
- 3. Case management
- 4. Event management
- 5. Peer to Peer Fundraising
- 6. Surveys and Petitions
What is more, CiviCRM allows easy data sharing, so that organizations can display information about various events, activities, and projects on their public websites, which is critical to organizations seeking constituency engagement and support.
Other substantial benefits of CiviCRM include:
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Low cost
CiviCRM is a totally free product. All you pay for is implementation and hosting -
Customizability
CiviCRM is highly flexible so that a user can define custom data fields or workflows, which are specific to their organization, and/or customize CRM processes, workflows, reports, form layouts, etc. -
Supportability
CiviCRM uses a very popular PHP language and integrates with Drupal, Joomla, or WordPress CMSs. In addition, there is a big CiviCRM community, which can provide the necessary support.
What we do
Agiliway provides a full range of CRM implementation services to meet the specific needs of our clients and maximize benefits from their CiviCRM solutions. In particular, our team can:
- Carry out a thorough analysis of business processes and requirements and suggest appropriate process engineering solutions
- Perform CiviCRM solution implementation
- Provide CiviCRM hosting
- Assure permanent monitoring and upgrading of hosted CiviCRM solutions
- Localize the product and customize it to the client’s needs
- Develop CiviCRM extensions
- Setup mobile app for CiviCRM
- Provide CiviCRM maintenance services
- Provide end-user training
- Prepare user guides and instructions
- Integrate CiviCRM with clients’ websites, ERPs, and other systems (e.g. online payment)
How we work
We acknowledge that the clients find it difficult to visualize the suggested software solution and tend to revise the requirements in the process of working with the final product. This is why Agiliway uses an iterative implementation methodology, which presupposes gradual development of the solution with repetitive cycles including testing of the developed version and analysis of the client’s feedback. Such CRM implementation methodology assures quicker releases and prevents wasting time and effort while heading in the wrong direction. After the CRM installation, Agiliway ensures the flawless performance of the software by tracking relevant changes and providing distant consulting.
CRM Implementation Case Study
All in One CiviCRM
See how the CiviCRM solution, which we have implemented for one of our clients, addresses the client’s needs and challenges.
Enquire About CRM Implementation Services
Try Demosite to evaluate CiviCRM in work
What our clients say
What our clients say
“They are dedicated people who care about your project and care about doing great work. I think you can’t ask more from your team here or your team there. That is why we feel like they are just part of our team. I am happy to stick with Agiliway, and I recommend them to everybody who is looking to build something. I know that they are going to get a great result. I think everybody I have sent to Agiliway has been like, “Yeah, that was great.”
Loren Larsen
CEO and Co-Founder | Videra Health, USA
“Because of the very good cost/value ratio, my budget lasts longer. Before, I could buy this amount of hours of development time. Now I can buy so many more. It actually leads to an interesting phenomenon that I call “Christmas features.” Christmas features are features that usually don’t fit the budget. But now that it is lasting longer, I can fit them in. I can make people happy, which I couldn’t make happy for years. If you ask me if I can recommend Agiliway – yes, I definitely can. Believe me, when I say you will not regret starting working with them.”
Marco Häfner
Head of Software Development | Greenpeace CE, Austria
“I have had the privilege of working with Agiliway for over four years now. When I engaged with Talvista, I was looking for an engineering team that I could call my own. I needed DevOps, infrastructure, frontend UI, database work, and security work. As we keep peeling the onion back on the needs, Talvista has and had Agiliway was able to step up. They’ve been able to deliver on everything.”
Scot Sessions
CEO and Co-Founder | Talvista, USA
“Agiliway had customer-oriented approach, understood our needs, and made an irresistible offer of their services. From the first call, I realized the professionalism. So we started our cooperation very very fast. I believe that Agiliway was a milestone in our growth.”
Maryan Kondratyuk
Head of Omilia CIS | Omilia, Greece
“Without reservation, I would recommend Agiliway to anybody who needs that extension of their team, a technology solution provider. I would tell them that they just can’t do better. I feel incredibly lucky as a founder to have worked with them straight out of the gate. It’s ultimately what led to the success of Olifano and getting our product to market.”
David Verhaag
Founder | Olifano, USA
“What impresses us most about working with Agilwiay is that they always adapt flexibly to the situation or requirements of the project and always think in a customer-oriented way. With the help of Agiliway, our work became easier as they actively support us in all steps of the software development cycle.”
David Hahn
CEO & Co-Founder | DevHouse
