Business Process Outsourcing

Business Process Outsourcing


A growing trend in today’s professional world has been set towards managing time effectively, boosting productivity, increasing employee focus on business process optimization, innovative thinking, and achieving better work-life balance. Along with an uphill task came an optimal BPO solution. Entrepreneurs, self-employed professionals, and small business owners worldwide have risen to the challenge and have found a way out of this quandary by engaging BPO specialists also called Virtual Assistants (VA) to take their careers to the next level.

To get more details about Virtual Assistant service or BPO service, please visit our dedicated site

You should consider outsourcing your tasks to BPO Specialist if:

  • You feel stressed and overwhelmed with your workload
  • You long to free yourself from routine and non-core tasks
  • You need to ensure that no important detail escapes your attention
  • You wish to reduce the costs that come with the employment of specialists
  • You’d rather avoid  managing an office, purchasing equipment
  • You prefer to pay for the actual time a BPO Specialist spends on providing business process outsourcing services and stop spending money on water-cooler chats or coffee breaks
  • You are eager to complete your projects faster

Our Portfolio

At Agiliway we are ready to care about your routine, and not only. Our skilled and experienced BPO specialists can help you with a range of business process outsourcing solutions:

  • Maintaining a calendar
  • Handling correspondence and transcribing documents
  • Managing meetings
  • Making travel arrangements
  • Preparing and sending out e-mail newsletters
  • Writing, editing, or proofreading articles and press releases
  • Communicating and coordinating with suppliers, customers, and visitors
  • Creating/editing/formatting templates and guides
  • Writing/editing/formatting reports and presentations
  • Creating/updating/maintaining databases and CRMs
  • Collating business cards into an Excel sheet for uploading to CRMs or address books
  • Processing customer inquiries via phone, chat, or email
  • Data entry
  • Data mining / online research
  • Promoting  the client’s business
  • Maintaining Social Media profiles
  • eBook editing/formatting
  • Translation
  • Website administration and content maintenance
  • And many, many other useful things

If you are still hesitating then please evaluate some reasons to have BPO specialists from Ukraine:

  • High-end Team Members

    All our team members have university degrees and fluent English
  • Attractive Price

    Our price will be a nice surprise for you. Due to our favorable geographical location, we can provide near-shore quality BPO service at significantly lower price
  • Small Time Differences

    Due to the low time difference compared to Asian providers and shifted working time our specialists fully cover customer business hours
  • Wide Scope of Expertise

    Our specialists have the necessary skills you can choose from that best fit your needs: from simple email and document editing tasks to corporate website administration and marketing campaigns preparation
  • Information Security Warranty

    Agiliway ensures the security of sensitive information. We maintain a strict information security policy and require our specialists to regularly attend security training. Also, all our virtual assistants have passed a background check and signed NDA and Confidential Information Access Agreement
  • Same Mentality

    While located in Eastern Europe all our virtual assistants share the same mentality as the USA. So you will not struggle with cultural differences or miscommunication
  • Service Continuity

    Agiliway provides reliable BPO services. We assure you that your task is performed on time. The company takes on the burden of replacement or substitution once a specialist, assigned to the project, runs out of time or is unavailable due to illness or other reason

What our clients say