How to Transform Business Operations Using Conversational AI Solutions: Case Studies

The adoption of AI solutions in business operations nowadays is inevitable. For the last 8 years, we’ve been building products that utilize AI-based technologies that help change the modern approach toward business automation.

In the article, we are sharing Agiliway’s experience in partnering with companies that focus on adopting conversational AI solutions in different industries and discuss the aspects that led to building advanced solutions that automate and enhance the daily operations of businesses worldwide.

The introduction of conversational AI solutions has drastically changed the perception of the world. Business owners across the planet adopt solutions that aim at improving their operations and increasing their customer base. Automation of both internal processes and customer communication channels are vital step for businesses to gain recognition within their fields of operations.

Embracing Conversational AI: NLU Technology

Business owners are integrating conversational AI solutions to streamline operations, boost customer engagement, and expand their customer base. Automation, both internally and in customer communication channels, is now recognized as essential for businesses to gain recognition and thrive in their industries.

One of the best examples of Agiliway’s successful participation in building an AI-based solution is its partnership with a long-term client developing an Omni-Channel Conversational AI Platform. Featuring an AI virtual assistant, this platform provides users with a seamless, human-like conversational experience.

The collaboration began with the client seeking assistance in accelerating product market entry and establishing a new development office. Agiliway proposed the BOT model, effectively managing, operating, and training the team until a successful transfer to the client. This strategic approach resulted in the client’s valuation reaching half a billion dollars, gaining recognition among top international conversational AI companies.

At the heart of conversational AI lies Natural Language Understanding (NLU) technology. Agiliway’s comprehensive approach involves advancing NLU pipelines, adapting systems for multi-language support which includes English, Spanish, French, Polish, Ukrainian, and Kazakh, and dialects, transcribing audio files with the help of neural network processing, and customizing neural networks. Additionally, code design and review were performed along with test case writing.

The integration of NLU engines, on-premises ASR engines, smart Dialog Management platform, and other features allows our client and their customers to achieve accurate call routing and semantically correct customer support across all communication channels.

Enhancing Sales with AI-based Engine for Creating Presentations

Agiliway’s portfolio includes a unique solution automating presentation creation and delivery using an AI-based agent. The platform comprises a Content Management System (CMS) for content management, a mobile application for real-time presentation control, and a User Client for seamless viewer interactions.

• Creating and Managing Presentations: The CMS facilitates the creation and management of presentations using AI-generated or custom-created content.
• Content Integration: Users can add their PDF files, upload their videos from YouTube, or use other multimedia sources, enhancing presentations with additional texts, audio, and more.
• Content Customization: The platform allows users to edit slides using a custom editor, add/remove slides via video/photo/URL inputs, and work with content generation apps and D-ID service for creating “talking faces.”
• Real-time Presentation Management: The mobile application enables presenters to create, upload, and manage presentations in real-time, fostering interactive audience engagement.
• Engaging User Client for Viewers: The User Client serves as a web player for viewers, providing a link to join presentations and ensuring a smooth and interactive viewing experience.

The solution aims to enhance sales and marketing processes, increasing lead generation and fostering business growth through interactions with the AI engine. Businesses can optimize their marketing materials for a broader audience and grow their customer pool through different communication channels.

The main advantage of this product lies in leveraging the AI-based solution to create, modify, and deliver presentations in multiple languages tailored to multiple target audiences. Users can upload presentation media content from personal files, YouTube, or any other available multimedia sources. Additionally, the platform integrates with numerous social media platforms, therefore, users can send personalized invitations to presentations and view post-event analytics.

The integration of multiple components within the solution allows faster product time-to-market and streamlines proof-of-concept creation.

Innovations in Medical Document Management

Agiliway extends its conversational AI development experience to healthcare, offering a perfect solution for handling medical documents efficiently. This solution enables healthcare specialists to record patient data through voice commands, simplifying the documentation process during consultations and eliminating the need for manual data entry.

During the Minimum Viable Product (MVP) phase, we focused on creating features such as commands, document manipulations, system updates, notifications, log-in functionality, user tracking, and installations for system performance optimization.

The step-by-step process involves giving commands to the application (create a new file/open file/edit file, etc.), creating an audio file, connecting to web sockets, transferring the audio file, receiving a text version of the audio through the client’s API, and following the given commands.

One of the features that has proved to be quite exciting for the users is manipulating documents through voice commands. Healthcare practitioners can use their voice to browse through the patient’s medical records to quickly find the necessary information, edit the documentation, remove unnecessary details, etc.

The solution adds flexibility to everyday operations in clinics, medical centers, or for individual practitioners. With online consultations at their peak, information is recorded immediately, enabling instant documentation of examinations, diagnostic details, and recommendations during appointments.

Voice-to-Text Translation Platform

This ongoing project is a Voice-to-Text translation platform that includes voice recognition and converting audio into texts. While supporting one language, the architecture is designed to accommodate adding more languages in the future.

The main features and components of the suggested solution are

• Voice Recognition: the system recognizes audio voices and translates them into text
• Language Model: based on the recognized speech and/or commands the text is delivered
• User Interface: users can interact with the platform, providing input files, receiving output text, and training the platform
• Live Transcribing: The next step involves adding the live transcribing feature to the platform. The system learns from transcribed files in a given language and is taught to further recognize speech automatically.

The platform utilizes C#, web sockets for persistent connections between a client and a server, WPF for developing the client app and working with UI and documents, Windows API for tracking user behavior, and Word Interop to manipulate different document types such as Excel or MS Word.

Conclusion

The adoption of conversational AI solutions has demonstrated impressive results in transforming business operations: automating processes, accelerating growth, and redefining the technological landscape are among very few advantages offered by AI-based engines.

From banking to healthcare, major players compete to incorporate the best AI solutions that help enhance their operations and cater to the most complex needs of their customers.

If you have any current needs, please contact us to book a call with our tech expert. We are ISO-27001, 9001 certified, Microsoft, and AWS partners and constantly working on improving our services and ensuring that our clients gain maximum benefits from partnering with us.

READ ALSO: How utilizing Artificial Intelligence is shaping helpful technologies and discoveries